Most common errors encountered when searching for a report are:

• Not agreeing to the terms of the License Agreement, please check the box before "Yes, I have Read and Agree to the Terms of the License Agreement."
  
  
• Data entered is case sensitive (upper and lower case letters matter) i.e.
  grs2007-010000 will not be accepted, GRS2007-010000 is the correct format
  natural sapphire or NATURAL SAPPHIRE are not correct, please use Natural Sapphire.
  
  
• Don't type ct after the weight.
  
  
• Input data in the Weight 2 field only if you're searching for a pair.
  
  
• Characters in the image box should be copied (case sensitive) to the input box below it.

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